Frequently Asked Questions


How long have you been making your products?
I've been making handmade soaps and bath and body products since 2008 and Bliss Botanicals launched in 2016, starting at my kitchen table and moving to my beautiful soap workshop, The Willows, in 2021.

Are your products natural and safe for sensitive skin?
Yes, my products are carefully crafted with natural ingredients to ensure they are safe for all skin types, including sensitive skin. The spa bars are particularly soothing to use, and I even use them to wash my face. 

Are your products cruelty free?
Bliss Botanicals is committed to being cruelty-free. I do not test my products on animals, and I strive to use ethically sourced ingredients.

How should I store your products?
To maintain the quality and freshness of the products, store them in a cool, dry place away from direct sunlight and moisture. For whipped body butter, it's best to keep it at room temperature.

What is the shelf life of your products?
Our products typically have a shelf life of 6-12 months. To extend their shelf life, keep them sealed and stored in a cool, dark place.

Are your products suitable for vegans?
Yes, all Bliss Botanicals products are suitable for vegans. My lip balm is made with a plant based wax instead of beeswax as is often found in lip balms. 

How can I place an order on your website?
Ordering from Bliss Botanicals is easy. Simply browse the online shop, add your desired products to your cart, and proceed to the checkout. Follow the prompts to enter your shipping and payment information.

What payment methods do you accept?
I accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options.

What is your shipping policy?
I offer domestic and international shipping. Shipping costs and delivery times may vary depending on your location. Please refer to the Shipping Policy page for detailed information.

Do you offer returns or exchanges?
Yes, we have a Returns and Exchanges policy in place. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate the return or exchange process.

How can I contact you if I have questions?
You can reach me through the 'Contact Us' page on the website. I'm happy to assist with any enquiries or feedback you may have. You can also find me on Instagram @bliss.botanicals

Are your products suitable for gifting?
Absolutely!  Bliss Botanicals make great gifts. I can offer gift packaging and personalised notes upon request.